How to Locate Your Google Reviews and Manage Them with Ease

Prospective customers often rely on Google reviews to make informed decisions about businesses.

This makes it crucial to stay updated on what people are saying about your business in their reviews.

In this guide, you’ll discover how to locate your reviews on Google and gain valuable tips for managing them effectively.

How to View Your Google Reviews on Desktop

You can access Google reviews on a desktop by searching for your business name using either Google Search or Google Maps.

Let’s explore both methods:

Locating Your Google Reviews via Search

Start by searching for your business name on Google. Your Google Business Profile (GBP) should appear at the top of the results.

At the top of the profile, you’ll notice your average star rating and the total number of reviews.

Click on “# Google reviews.” A pop-up window will display a complete list of your reviews.

Locating Your Google Reviews via Maps

Navigate to Google Maps and search for your business name. Select your business from the suggestions that appear in the drop-down menu.

Your Google Business Profile will show up on the left side, displaying your star rating and the number of reviews near the top.

Click the “Reviews” tab at the top to view all available reviews.

Google Maps listing for Gramercy Tavern with star rating, reviews tab highlighted, and map showing location and nearby places.

This action opens the full review section for your business.

Google Maps screen showing Gramercy Tavern’s reviews tab with star rating, rating breakdown, and nearby map.

How to View Your Google Reviews on Mobile

You can check your Google reviews on a mobile device using the Google Search app, any browser, or the Google Maps app.

Finding Google Reviews Using Search on iPhone & Android

Open the Google app or visit Google in your mobile browser, then search for your business name.

Your Business Profile will appear at the top, along with your average star rating and the number of reviews.

Google search result for Gramercy Tavern with star rating, photos, and options like call, directions, and reserve a table.

Tap the “Reviews” tab to see all visible reviews from customers.

Google reviews page for Gramercy Tavern showing average rating, review summary, and detailed customer reviews.

Finding Google Reviews Using the Maps App on iPhone & Android

Open the Maps app, search for your business name, and tap your listing from the drop-down menu to access your Business Profile.

From there, tap the “Reviews” tab to open the complete list of reviews.

How to Find Google Reviews on Google Play

If your business has a mobile app, you can also check reviews on the Google Play Store.

To view public reviews, search for your app on the Play Store and navigate to its page.

Google Play Store search results for Fitbit app showing star rating, install button, app info, and related search suggestions.

Scroll down to the “Ratings and Reviews” section to see your average star rating and user comments.

Google Play Store ratings and reviews for Fitbit app showing average score, star breakdown, and user comments.

How to Analyze Your Google Reviews

Analyzing your reviews allows you to identify what customers appreciate, what they dislike, and which topics are frequently mentioned.

Let’s take Doughnut Plant’s Flatbush location in Brooklyn as an example.

The average rating stands at 4.5, with the majority of reviews being four or five stars.

However, there are more one-star reviews than two-star ones, which could indicate stronger dissatisfaction when issues arise.

Google review summary with star rating bars from 1 to 5 stars and a write a review button.

Google also highlights common themes mentioned in reviews.

For instance, “creme brulee donut” is mentioned 14 times.

Google reviews filter with selectable tags like service, meal, vegan, and highlighted creme brulee donut tag.

Clicking on it provides insights into visitors’ taste preferences.

You’ll also notice that many reviews come from Local Guides.

These reviews carry more weight and may appear more prominently in search results.

Two Google Local Guide reviews with star ratings, review text, and photos of donuts and café interiors.

Even with a high average rating, this type of analysis helps uncover patterns you might otherwise overlook. It also gives you the opportunity to address minor issues before they escalate.

How to Manage Your Google Reviews

Managing and responding to your Google reviews demonstrates to potential customers that you are proactive, engaged, and willing to address feedback.

You can manage your Google reviews directly from your Google Business Profile dashboard.

Go to your GBP dashboard and click “Read reviews.”

Google Business Profile dashboard with icons for editing profile, photos, updates, and a highlighted Read reviews button.

There, you’ll see a list of all reviews left for your business.

From this section, you can reply, edit a reply, or report a review.

If you’re receiving reviews on platforms like Facebook or Yelp, replying to each one manually can be time-consuming.

To simplify the process, use Semrush’s Review Management tool. This tool allows you to monitor reviews across multiple platforms.

Review management dashboard for a business showing star rating chart, total reviews, average rating, and auto-reply settings.

You can also respond to Google reviews directly within the tool. You can either craft your own message or utilize AI-generated suggestions.

Reviews dashboard showing customer reviews with AI-generated reply drafts and reply buttons.

Additionally, you can enable auto-replies. Simply select your preferred tone and language, and the tool will handle the rest.

AI replies settings panel with auto-reply toggle turned on and language dropdown menu open.

Give the Review Management tool a try today.